Typecase does not offer a Return Policy once the product is delivered and opened by the customer. Cancellation is only possible before products gets shipped.
In case a product reflects a technical issue, buyer can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit model/ same or different color will be dispatched (as per availability that time).
If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.
In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.
If your order is arrived damaged/wrong or it has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.
You can visit www.typecase.in or email us at support@typecase.in. We will need your order ID and a few images of the product to process the replacement.
If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.
Attention regarding wrong product Ordered: Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color quality. If customer orders wrong Product Knowingly or Unknowingly then customer need to courier back Fresh Unused Wrong Product to our address & bear the both side courier cost. We will courier back correct model after receiving wrong order item in Original Condition. If any visible usage marks found on Product then exchange/replacement will be rejected,
Typecase Warranty Policy/Guidelines
Out of Warranty
If a product that is out of warranty & customer wants to avail the Paid services, customer must incur a certain amount of charges. Many product sold are Non-repairable also. In case of such scenario , customer can avail some discount on new purchase.
A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock.
Typecase Warranty is not applicable in any of the following cases:
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, Physical Broken/Part/Key Damage , Customer made damage , unintentional damage , spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear , any color fade that occurs due to regular usage of the device will also not be covered under warranty. Typecase is not liable to provide Replacement warranty or Repair Service for without invoice, any Non-Genuine , Non- Original , Used , Repacked or Refurbished Product .
This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Shipping and Return Policy
Typecase does its best to deliver your products as soon as possible. We offer free shipping on all orders placed on www.typecase.in
Shipping information
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.
When will your order arrive?
We work towards ensuring that each item in your order is shipped within or before 7 working days from the date of the order. However, it may sometimes take up to 10-12 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.
Tracking your order
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.
Visit the link and input your order ID to get the approximate delivery time and current shipping status of your order.
(Tracking will be active once the product is dispatched)
Order payment
You can pay for your order via cash on delivery (COD) in Delhi/NCR & through prepaid options( all other locations). Please note that Typecase does not provide COD services for all pin codes.
You can enter your pin code during checkout to confirm if COD is available for your address. Click on 'Check Cash On Delivery Availability' on the checkout page.
You might get exclusive offers while paying via prepaid payment modes, as well as priority shipping.
Order Invoice
Every order is shipped with an invoice from Typecase
Cancellation Policy
To cancel your order before it has been dispatched, please whatsapp/call on our customer care number 09871555106.
GST
Please note that Typecase does not extend the GST input policy for B2C customers on the Typecase website, and only B2B customers are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. Typecase will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.
Delayed delivery of the product
If you do not receive your order within the designated time period (maximum upto 14 days), you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. (Typecase is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.
