Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

• Complimentary ground shipping within 1 to 7 business days
• In-store collection available within 1 to 7 business days
• Next-day and Express delivery options also available
• Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
• See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

Shella accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
• Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.